March 19-21, 2018

The Year Ahead in Digital

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2018 Conference Agenda

Check weekly for updates leading up to the AGENDA18 Conference

Monday, March 19, 2018
1:00pm: Registration Open
2:00pm – 5:30pm: Roundtable Discussions (by invitation only)
5:30pm – 6:30pm: Welcome Reception

Tuesday, March 20, 2018
7:30am: Breakfast & Registration
8:30am – 5:30pm: Conference sessions

Wednesday, March 21, 2018
8:00am: Breakfast
9:00am – 4:30pm: Conference sessions
6:30pm – 9:00pm: Awards cocktail reception, gala and awards ceremony (open to all conference attendees)

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2:00pm - 3:30pm

Executive Roundtable

This interactive session will have you sharing insights and experiences about your organization’s business and technology challenges and accomplishments in the evolving digital realm. Our moderator will set the stage for the conversation and engage the group with a series of questions for discussion. Stay tuned for the topic to be explored.

Pre-registration required.

Presented by NTT DATA

Executive Roundtable

This interactive session will have you sharing insights and experiences about your organization’s business and technology challenges and accomplishments in the evolving digital realm. Our moderator will set the stage for the conversation and engage the group with a series of questions for discussion. Stay tuned for the topic to be explored.

Pre-registration required.

Presented by HP

4:00pm - 5:30pm

Executive Roundtable

This interactive session will have you sharing insights and experiences about your organization’s business and technology challenges and accomplishments in the evolving digital realm. Our moderator will set the stage for the conversation and engage the group with a series of questions for discussion. Stay tuned for the topic to be explored.

Pre-registration required.

Presented by Rackspace

Executive Roundtable

This interactive session will have you sharing insights and experiences about your organization’s business and technology challenges and accomplishments in the evolving digital realm. Our moderator will set the stage for the conversation and engage the group with a series of questions for discussion. Stay tuned for the topic to be explored.

Pre-registration required.

Presented by Fujitsu

 

5:30pm - 6:30pm Welcome Reception

Welcome to the AGENDA18 conference! Grab a specialty cocktail and other refreshments as you make new connections and get ready for a great event.

8:30am - 8:40am Welcome & Opening Remarks
8:40am - 9:20am Meet the Future: Sophia, the Humanoid Robot

You may have seen Sophia on the Tonight Show with Jimmy Fallon, and now you get to see – and interact with – her in person. Designed to look like Audrey Hepburn, Sophia was created by Dr. David Hanson, founder of Hanson Robotics and former Disney “Imagineer.” Sophia is their latest and most advanced robot; in addition to looking amazingly lifelike, she blinks, sees and speaks like a human. She’ll open our conference with a short keynote on robotics and artificial intelligence and then engage in a moderated conversation. Then she’ll take your questions. West World, look out – Sophia is the real thing.

Sophia
Anne McCrory, AGENDA18 Conference Chair

9:20am - 9:50am Status Report: Digital Maturity and its Business Impact

Where are most organizations today on the digital spectrum? What are their challenges, these several years in, to driving wider adoption and a digital mindset? Join IDC’s Meredith Whalen as she shares IDC’s latest research on how IT leaders are tackling current challenges. She will share innovative approaches to IT organizational structures, new ways to think about your digital platform, and inspiring ideas for managing a digital roadmap.

Meredith Whalen, SVP, IT Executive, Industry and Financial Research, IDC

9:50am - 10:20am Industry Keynote Presented by Chrome
10:20am - 10:50am Networking Break
10:50am - 11:20am

Driving Revenue and Customer Engagement with New Tech

The TGI Fridays restaurant chain has embraced digital in a big way. Its TGI Digital effort employs the latest technologies – including AI, chatbots and voice recognition—to speed up mobile ordering and customer service in-restaurant. The result: a 500% increase in social interactions with guests and a 100% increase in “To Go” sales. What’s the secret sauce? Join this session to learn the lessons behind its new customer experience.

Sherif Mityas, CIO & Chief Strategy Officer, TGI Fridays
Gail Seanor, Senior Director, Digital, TGI Fridays

Transforming Data Usage Across 1,800 Affiliates

United Way is the largest privately funded non-profit organization in the world, raising $5 billion annual to serve 61 million people through a federation of 1,800 United Way affiliates. And it knew it could increase its effectiveness if it could make its massive amount of performance data and research available to its 13,000 employees. Join this session to hear how the organization went about transforming data access to inform decisions during recent national disasters, fundraising and even casting for public service announcements through a data platform that features customizable dashboards, data visualization and more.

Lisa Bowman, EVP & Chief Marketing Officer, United Way Worldwide
Karen Brunn, VP, Research, United Way Worldwide

Building an IoT-Driven Business: The Whirlpool Story

From refrigerator touchscreens that upgrade automatically to ovens that preheat based on information provided via the barcode on a frozen pizza box, IoT has introduced a new digital dimension to traditional home care products.  And at Whirlpool,  the top major appliance manufacturer in the world, that has changed everything – from product development and support to data management and secure storage for the IoT data feeds. Join this session for a look at how IoT can change a business and how the business must respond to make it work, from a people, process and technology perspective.

Regina Salazar, Regional CIO, Global Product Organization, Whirlpool Corp.

11:30am - 12:00pm

Industry Breakout

Presented by Appian

Industry Breakout

Presented by Chrome

Industry Breakout

Presented by NTT DATA

12:00pm - 1:30pm Networking Lunch
1:30pm - 2:10pm From the Workplace to Market: An Enterprise Digital Assistant

The 50,000 employees at Fortune 100 insurance firm Liberty Mutual no longer have to manage through a labyrinth of applications to complete simple tasks. Instead, a digital assistant brings the work to them in a contextual, intelligent, and consumer grade experience. Yet this story of an internally built assistant with hooks into more than 30 applications goes beyond productivity and morale. It’s the impetus for an all-new business that will commercialize the technology and bring it and future non-competitive innovations to market. Join us for this story of innovation and digital product development that will diversify Liberty Mutual’s business portfolio.

Meghan Hart, VP, Talent and Enterprise Services Technology, Liberty Mutual Insurance
Brett Caldon, Head of Business Operations, Workgrid Software

2:10pm - 2:30pm Panel Discussion: Digital Assistants
2:30pm - 2:45pm Fireside Chat

In this main stage conversation, a top executive from a leading solution provider will discuss how its customers are navigating the digital landscape and what lies ahead in today’s fast-paced environment.

Presented by Appian

Moderator: Adam Dennison, SVP & General Manager, IDG Events & CIO Executive Council and Publisher, CIO

2:45pm - 3:00pm Networking Break
3:00pm - 3:15pm Fireside Chat

In this main stage conversation, a top executive from a leading solution provider will discuss how its customers are navigating the digital landscape and what lies ahead in today’s fast-paced environment.

Presented by NTT DATA

Moderator: Adam Dennison, SVP & General Manager, IDG Events & CIO Executive Council and Publisher, CIO

3:15pm - 4:00pm Panel: Real World Solutions to Digital Transformation Problems

Getting to a point where digital is “business as usual” takes a lot of trial and error. Our panelists have encountered and conquered some of the biggest obstacles you likely face.They have created new digital KPIs, integrated once-separate digital units back into the fold, and built an enterprise-wide digital platform. Join this insight-packed discussion as we uncover the maneuvers they made through culture, process, and technology to get their organizations moving forward.

Regina Salazar, Regional CIO, Global Product Organization, Whirlpool Corp.

Moderator: Meredith Whalen, SVP, IT Executive, Industry and Financial Research, IDC

4:10pm - 5:30pm Workshops: Leadership and Digital Transformation
9:00am - 9:10am Opening Remarks
9:10am - 9:50am How New Technology is Revolutionizing the Theme Park Experience

Universal Parks Technology is leading the industry in using technology to wow guests and achieve business goals. So when it had the opportunity to outfit an all-new water theme park in 2017, it went for customer experience gold: eliminating waiting in lines. But its wearable device doesn’t just let guests virtually wait in line for rides; it also triggers surprises and special effects, creates unique interactive photo opportunities, and provides easy access to park amenities and payments. CIO Bill McCorey will share how his team created this water theme park entertainment experience unlike any other – and the hard won insights from developing advanced technology and working across the company to maximize its effectiveness.

Bill McCorey, SVP & CIO, Universal Orlando

9:50am - 10:20am Industry Keynote
10:20am - 11:00am Startup Innovation Inside an Established Company

As CIO and chief strategy officer of workers’ compensation insurer Pinnacol Assurance, Rob Norris was feeling the pressure to innovate quickly and disruptively. His solution was to create a tech startup inside the organization. Fast-forward a year, and now Rob is the CEO of a spinoff company, Cake Insure, which is focused on making it fast and easy for small businesses to buy insurance. In this session, Rob will share his many lessons learned in launching a new business inside a traditional company, and how to break down organizational barriers to disruptive innovation.

Rob Norris, CEO, Cake Insure, Inc.

11:00am - 11:30am Networking Break
11:30am - 12:00pm

Innovating for Competitive Advantage

When Telia, the leading broadband and mobile carrier in the Nordic market, embarked on a strategic partnership with Spotify, innovating in the areas around the connected home experience was one of the areas of common interest. Out of this collaboration emerged an open API and an end consumer service called Telia Zone, which allows customers to manage lighting, home security, entertainment and more online, including such features as automatically notifying a parent when their child comes home from school. In addition, Telia is now generating unique real-time insights.  Join this session and hear how this innovation came to be and how Telia used technology such as a graph database – a first in the telecom industry –  to create a big competitive advantage.

Rickard Damm, Head of Innovation, Telia

Using Virtual Reality for Training

Claims adjusters in the insurance industry must be equipped to manage many scenarios, and hands-on training where they evaluate damage in a physically constructed environment is essential. Yet it’s also pricey, inconsistent among locations, and can’t cover every scenario. Join this session to hear how Farmers®, through its IT Innovation Lab (iLab), created an immersive and adaptive VR training environment that covers more than 10,000 scenarios (including water peril caused by a leaky pipe while you’re on vacation – not cheap!) You’ll learn about innovation, VR, training and more.

Ron Guerrier, CIO, Farmers Insurance Group of Companies®
Keith Daly, Chief Claims Officer, Farmers Insurance Group of Companies®

Driving Change Through Analytics

Leading entertainment and sports agency Creative Artists Agency (CAA) had a goal: to determine the correlative factors of diverse casting, diverse audiences, and box office success and its implications on the business case for diversity in motion picture programming.  And after analyzing three years of data from comScore/Screen Engine’s PostTrak, Gracenote’s Studio System, and the MPAA, it did – including the revelation that films with diverse casts drove significantly more revenue than those without. Join this session to learn how CAA drove those insights and built its own database, with dramatic results for clients, the business, and the industry alike.

 

Richard Eilbeck, Creative Artists Agency
André Vargas, Creative Artists Agency
Talitha Watkins, Creative Artists Agency

12:10pm - 12:40pm

Industry Breakouts

Presented by OutSystems

Industry Breakouts

Industry Breakouts

12:40pm - 2:00pm Networking Lunch
2:00pm - 2:15pm Fireside Chat

In this main stage conversation, a top executive from a leading solution provider will discuss how its customers are navigating the digital landscape and what lies ahead in today’s fast-paced environment.

Moderator: Adam Dennison, SVP & General Manager, IDG Events & CIO Executive Council and Publisher, CIO

2:15pm - 3:00pm What’s Next with Blockchain
3:00pm - 3:15pm Fireside Chat

In this main stage conversation, a top executive from a leading solution provider will discuss how its customers are navigating the digital landscape and what lies ahead in today’s fast-paced environment.

Moderator: Adam Dennison, SVP & General Manager, IDG Events & CIO Executive Council and Publisher, CIO

3:15pm - 4:00pm Panel Discussion: The Next Generation of Leaders
4:00pm - 4:30pm Interactive Town Hall

In this closing session, we bring everyone together to reflect on the conference themes and help you create an action plan for your return to the office. What inspired you, that you’d like to emulate? What advice are you still looking for? We’ll discuss this and more to ensure you wrap up your conference experience rejuvenated and focused on the challenges ahead.

6:30pm - 7:00pm Awards Ceremony Cocktail Reception
7:00pm - 9:00pm Awards Ceremony and Gala Celebration